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Shopee Supported Logistics will attempt delivery at the delivery address stated on the shipping label. If there is a failed attempt, Shopee Supported Logistics will attempt to contact the buyer to arrange for a redelivery time before making the second redelivery attempt (except for Same Day Delivery and Self Collection Point). If for whatever reason, Shopee Supported Logistics has attempted two redeliveries and both failed, the parcel will be returned to the seller. 

You can track your delivery status in the Shopee app or the tracking links below: 

• SPX Express Tracking Site
• Flash Express Tracking Site
• DHL eCommerce Tracking Site 
• PosLaju Tracking Site
• Ninja Van Tracking Site
• Best Cargo Site
• KEX Express Tracking Site

Check out our Seller Education Hub for more tips and tricks to sell in Shopee.

For further assistance, kindly contact us via the channels at the bottom of the page.